Permanent Remote Access: Work Without Boundaries

Our Permanent Remote Access feature offers IT Administrators and Technician Customer Support unparalleled flexibility and efficiency. It enables control of remote computers and servers anytime, allowing issue resolution without end users present, proactive updates during off-hours, and efficient problem triaging.
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Cross-Platform Remote Desktop Service

We assure you that our remote desktop software is compatible with

Windows 7 and later
Windows Server (2008 R2 and later)
macOS (v10.12 and later)
Linux (all versions)
Android 7.0 and higher

With broad support for various operating systems, our software integrates seamlessly with your existing setups, enabling easy communication between desktop and mobile users. This allows you to provide world-class remote desktop support to your clients and workforce, regardless of their device or operating system.

If you encounter any issues with your specific operating system, please refer to our comprehensive FAQs for troubleshooting solutions.

Intuitive Device Management

Our Dashboard acts as an user-friendly control center, presenting a visually appealing web catalog of connected devices. Each device card delivers essential information and quick access to key functions, ensuring a seamless and efficient user experience.

Here are additional features that enhance convenience and efficiency when using our service for permanent remote connections:

Auto-screen capture: The device card continuously displays up-to-date screenshots (updated every minute) of the remote device, enabling quick response and monitoring of device status. This feature can be disabled if necessary.
Search & Sort: Utilize ID, IP, name, group, or platform version to find what you need. Sort the directory by various parameters such as group, owner, status, name, connection date, or last connection date.
Advanced Filters: Enhance your device catalog view and customize device cards using advanced filters by name, group, status, privacy, and more.

Unlimited Simultaneous Connections

Enjoy unlimited concurrent connections on a single browser page, supporting numerous sessions at once. Effortlessly connect to multiple devices simultaneously and switch between them with ease.
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Group Settings and Permissions

When your IT infrastructure includes numerous devices, locating specific ones can be challenging. Utilize our features to efficiently manage and organize groups of devices.
Agent Configuration
Access Settings
Admin Contact

Enhanced Agent Configuration

Configure connection agent settings globally for all groups or individually for each group. Options include enabling autostart at boot, initiating connections without admin rights, and selecting specific end-user permissions during the connection.

These permissions can include controlling mouse and keyboard input, using one-time connections, transferring files, making calls, or connecting without confirmation.

Group Access Settings

You can grant access to devices in this group for both individual team members and entire departments. Define roles for each user as needed. Administrators have the ability to modify group and device settings, while technicians are limited to connecting to devices.

Custom Admin Contact

Configure individual contacts for the "Contact admin" button, which appears when an agent connection begins. You can provide a link to a page on your website and even include specific device data directly in the GET parameters during the connection.

Download the Desktop Dashboard Application

Dashboard is a versatile cross-platform desktop application that replicates the features of a personal account, enhancing the comfort of remote connections. Whether you use the Permanent Access or Quick Support feature, this app really boosts the efficiency of system administrators and tech support teams, making their tasks easier and helping them be more productive overall.

Perfect solution for professional remote administration & support:

Access to the list of devices and clients is conveniently available in a separate window .This setup allows users to quickly access the connection button, operate independently of a browser session, and manage remote computers within a clear context of open applications.
Synchronization of system functions and key combinations like Win, Alt+Tab, and Ctrl+Shift+Esc without any browser restrictions.
An independent tray application that is always accessible and does not rely on a browser session.
Push notifications alerting clients when they are ready for a quick support session.

Effortless Mass Deployment

Mass Deployment of our Agent Connection software on Remote Devices is a feature frequently utilized by IT administrators. This functionality enables the establishment of remote connections across multiple devices in various locations, facilitating the widespread deployment of remote connection agents without necessitating user presence.

To deploy the agent program in Active Directory, use MSI packages or binary files through Remote Network Monitoring and Management systems.

Ready-made console command sets for each platform (Windows, Mac, Linux, Android) are available in the Mass Deployment tab of the Add Device window.

Additionally, you can mass remove agents using the button at the top of the directory from your devices.

Installation Guide: User Instructions

When a user needs guidance on establishing a remote connection with their computer, we offer efficient, ready-made solutions to expedite this process without wasting time on creating new instructions.

Simply send a link to our webpage with the instructions or email the ready-made guide to your clients by adding their email addresses. Our service features include:

Auto-Detection: No need to worry about the user’s platform—our agent program will automatically detect it and provide the appropriate download file.

Mobile Support: For Android users, we have a specific guide tailored for mobile devices.

Customization: If additional settings are needed during the connection process, you can specify the tasks in the instructions settings.

Branding: Enhance trust and customer loyalty by adding your name and logo through the Branding feature in your profile settings.

Advanced Remote Access Options

Establish shared remote access to devices on your list to streamline collaboration and management.Customize visibility settings to control which devices are visible to team members. Grant access to specific devices for a seamless workflow, or restrict access to ensure privacy and security. This flexibility allows you to efficiently manage resources while maintaining control over who can access crucial hardware and data.
Team Remote Access
Non Unauthorized Remote Access

Internal Remote Access: Teams, Groups, and Users

This feature is available to authorized platform users. By default, all of the team owner's computers can be accessed by subordinate employees, depending on configured permissions. If you prefer not to share a device with the entire team, you can set it to private and grant access to specific individuals or groups.

Sharing with an Individual Employee: Assign customized access to specific team members. Alternatively, create group access by adding the device to a group, allowing team-wide access.

Share with Another Trusted Account: You can share access with another Getscreen account, regardless of whether it is free or paid, to enable remote screen access.

Remote Access for Unauthorized Users

Access a remote device from any browser—whether it's a PC, Mac, tablet, or smartphone—without the need for software installation.

This solution allows you to work or support others from anywhere in the world, providing flexibility and convenience. All you need is an internet connection and a compatible browser, making it easier than ever to stay connected and productive.

Permanent Access Link: Generate and assign a constant link to provide installation-free access to a device, allowing connection to the selected computer. Additionally, enable remote access without logging in by setting up password protection.

One-time Connection Link: This link is exclusively available for computers within the network and automatically updates with each new connection. Use it for granting single-use access.

The Wake-On-LAN Solution

IT admins often need to remotely wake up a computer without user intervention. Getscreen.me software offers this essential feature - Wake-On-LAN (WOL). WOL is a standard protocol that allows computers in low-power mode (turned off but still connected to a power source) to be awakened remotely.

When Wake-On-LAN is enabled, the network adapter continuously scans the network for the Magic Packet command that initiates the activation of the computer. To use this feature, ensure it is activated in the BIOS and network card settings.

Then, log in to your personal account on Getscreen.me, navigate to the Permanent Access section, and select the computer you wish to wake up.

Notification Management

You can monitor the status of the device with notifications. You will be notified when your device appears or disappears from the network.

Online status updates
Disk usage alerts
Updates needed for the system

You can also configure these settings for each device in the Account section of the dashboard.

Delivery Methods: Notifications can be received through email, Telegram (with prior setup), or browser push notifications (if enabled).

Email Notifications: Sent to the email address you use to log in.
Telegram Notifications: Delivered by our bot via private messages. Requires pre-configuration.
Push Notifications: Displayed in this browser if you permit push notifications.

Events: Notifications can be triggered by significant events during the remote administration process:

Permanent Access: Get alerted when an online agent's status changes, such as losing or regaining connection with a specific device from your list.
Quick Support: Receive a notification when a client is ready for you to join their session—sent when a customer invites you to connect to their device via Quick Support.

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Essential Resources for Permanent Remote Access Users

Stay connected to your devices and manage them seamlessly with the help of these essential resources.

Ultimate Guide to Permanent Access Features

Explore the ultimate guide to permanent access features, providing comprehensive insights and tips for seamless accessibility solutions.
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10 min

Grouping Your Permanent Remote Devices

Efficiently group your permanent remote devices with this step-by-step guide. Boost organization and streamline your remote setup.
Find Out
10 min

How to configure Wake-on-LAN?

Learn how to configure Wake-on-LAN to remotely power on your computer using a network connection.
Find Out
10 min

Mastering Device & Users Access Rights

Learn how to master device and user access rights to ensure security and streamline management.
Find Out
10 min
Learn All

Essential FAQs for You

What is the Permanent Access feature in Getscreen.me?

Permanent Access allows continuous remote management of devices without user presence, ideal for IT administrators handling ongoing system tasks.

This feature offers unattended access for remote management, Wake-On-LAN for activating low-power devices, cross-platform compatibility across major operating systems, and an intuitive dashboard for easy device management.

How to connect remote desktop permanently using Getscreen.me?
To set it up, users need to download and install the agent app on the remote device, log in with their Getscreen.me credentials, and they can also link multiple devices using the Auto login feature during the download process.
Does Getscreen.me offer an MSI package for mass deployment?
Yes, Getscreen.me offers an MSI package for remote mass deployment, making it quick and easy to install the Permanent Remote Desktop Access on multiple devices at once. This feature is particularly useful for large organizations and IT teams that need to rapidly deploy Getscreen's remote management capabilities across their devices.
Can I manage multiple devices simultaneously using Permanent Access?
Yes, Permanent Access allows remote control of multiple computers at the same time and supports unlimited concurrent connections, enabling efficient management of multiple devices at once.
What platforms are compatible with Permanent Remote Connection Feature?
It is providing cross-platform remote desktop solutions, Permanent Access is compatible with:
  • Windows: Supports Windows 7 and newer versions
  • macOS: Compatible with macOS v10.10 and above.
  • Linux: Works with all major Linux distributions
  • Android: Supports Android 7.0 and higher
What is the Wake-On-LAN feature in Remote Desktop Software?
Wake-On-LAN lets you remotely wake up computers that are in low-power mode by sending a Magic Packet command. This allows for remote access even when the device is in sleep mode or turned off.