Team Management for Remote Access

Manage technicians, devices, roles and permissions from one workspace.

Decide who can access which remote devices, what they can do during a session, and which parts they can manage. Build a clear access structure for your IT team, help desk, support department or distributed organization — without shared accounts or all-or-nothing administrator rights.

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Core Tools for Managing Team Access

As your remote support team grows, managing access becomes more complex. Getscreen.me helps you organize technicians, assign roles and responsibilities, and control access to devices, support invitations, and team settings — without giving every technician full administrative privileges.

Technicians

Departments

Roles

Access Rights

Add and Manage Technicians

Invite technicians to your team and give each person their own account instead of sharing credentials.Manage technicians from a central dashboard, change their access rights as responsibilities evolve, or disable access when it is no longer required/

With team management you can:

Invite technicians by email

Manage individual technician accounts

Activate or disable technician access

Assign technicians to departments

Configure permissions before an invited user even joins

Manage security settings across your team

Documentation: Team & Access Rights SAML SSO Setup and Configuration

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Organize Technicians into Departments

Group technicians by team, location, role, or customer and assign access rights to the whole department. Technicians can belong to multiple departments.

With departments, you can:

Create departments for different teams or workflows

Assign device access at the department level

Add technicians to multiple departments

Use departments for support tiers, locations, or MSP customers

Team Settings Integration with Active Directory

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Manage Access with Roles

Use built-in system roles for common responsibilities or create custom roles for more granular control over team access and administrative actions.

Assign ready-made system roles

Create custom roles with specific permissions

Control access to devices, invitations, and team settings

Separate support tasks from administrative actions

Team Management Documentation SAML SSO Setup and Configuration

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Set Granular Access Rights

Control access to individual devices, device groups, Quick Support, and Team settings for specific technicians or entire departments. Pair each access point with a role to define exactly what users can do.

With access rights, you can:

Assign access to devices and device groups

Delegate Quick Support and Team management

Apply role-based permissions to technicians and departments

Combine individual and inherited department access

Access Rights Guide Permanent Access Quick Support

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Set Access by Device or Group

Manage team permissions at the level that fits your workflow. Assign access directly to individual devices or manage multiple devices together through groups.

Device-level

Group-based

Device-Level Access

Assign access to a specific device for individual technicians or departments using system or custom roles.

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Group-Based Access

Assign access to an entire device group and let technicians or departments inherit permissions across all devices in that group.

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System Roles for Speed. Custom Roles for Precision

Define what technicians can do across the devices and workspace sections they can access. Use built-in system roles for common tasks, or create custom roles for more granular control over Devices & Groups, Invitations, and Administration.

Devices and Groups

Invitations

Administration

ACTIONS

Screen View

Allow connecting to a device's screen in view only-mode

Screen Control

Allows controlling the device’s screen using the mouse and keyboard

File Manager

Allows access to the device’s file system

Terminal Mode

Allows terminal-mode access to the device

Wake Up

Allows waking the device via Wake-on-LAN

Reboot

Allows rebooting the remote device

Lock/Unlock

Allows locking the remote OS account

SESSION OPTIONS

No Confirmation

Allows connecting without requesting confirmation from the remote user

Calls

Allows making calls

Black Screen and Input Lock

Allows blocking the screen and input devices

Chat

Allows sending text messages

Sync Clipboard

Allows syncing the clipboard

OTHER OPTIONS

Screen Preview

Allows screen video preview in the device list

Connection History

Allows access to connection history

Software Inventory

Allows access to installed software information

Device Modify

Allows editing device properties

Device Delete

Allows deleting devices

Video Records Delete

Allows deleting session recordings

Modify Notifications

Allows managing notifications

ACTIONS

Screen View

Allow connecting to a device's screen in view only-mode

Screen Control

Allows controlling the device’s screen using the mouse and keyboard

File Manager

Allows access to the device’s file system

Terminal Mode

Allows terminal-mode access to the device

SESSION OPTIONS

No Confirmation

Allows connecting without requesting confirmation from the remote user

Calls

Allows making calls

Black Screen and Input Lock

Allows blocking the screen and input devices

Chat

Allows sending text messages

Sync Clipboard

Allows syncing the clipboard

ACCESS TO INVITATIONS

All invitations

Allows access to all team invitations

Own invitations

Allows access only to one’s own invitations

OTHER OPTIONS

Screen Preview

Allows screen video preview in the device list

Video Records Delete

Allows deleting session recordings

Audit Log

Allows access to team-wide audit logs.

Branding Settings

Allows access to branding settings

Technicians and Team Settings

Allows managing technicians and team settings

Billing Settings

Allows managing billing

API Keys

Allows managing API keys

How Teams Use Roles in Practice

Security-Focused Organizations

Restrict higher-risk actions such as device management, recordings, and team administration while keeping routine support tasks available.

MSPs & Outsourced Support Teams

Assign technicians only the permissions they need for specific customers, devices, or support workflows as your service team grows.

Growing Support Teams

Start with built-in roles for quick setup, then introduce custom roles as responsibilities become more specialized and structured.

Internal IT & Help Desks

Create clear access levels for junior technicians, senior specialists, and administrators while keeping everyday support workflows simple.

Built for Real-World Support Teams

Whether you manage internal IT, customer support, or multi-technician service operations, Getscreen.me helps you organize team access, permissions, and workflows in one place.

ForexVPS: Enhanced VPS Management for Traders

ThinkHuge, the company behind ForexVPS.net, supports professional traders with stable VPS hosting for automated trading bots. Getscreen.me provided their clients with reliable remote access to manage and monitor these systems effortlessly.

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Gorelo: Making IT Service Management Easy

Gorelo, an ITSM platform designed for scalability, needed a secure solution for remote support as their customer base grew. Getscreen.me's self-hosted solution met their security requirements while enabling seamless support operations.

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Milvus: Improving Remote IT Support in Brazil

Milvus, a leading tech support provider in Brazil, partnered with Getscreen.me to streamline remote IT services. With our enterprise solution, they’ve delivered faster, more secure support to clients nationwide since 2022.

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Team Settings FAQ

What is Team Settings in Getscreen.me?

Team Settings helps administrators manage technicians, departments, roles, access rights, and workspace-wide policies from one centralized remote access environment.

Can I control which devices each technician can access?

Yes. You can assign access to individual devices or entire device groups for specific technicians or departments.

Can I create custom roles for technicians?

Yes. In addition to built-in system roles, you can create custom roles with specific permissions for devices, invitations, and administrative actions.

Can technicians be organized into departments?

Yes. Departments let you group technicians by team, location, customer, or responsibility and assign access rights to the whole group.

Can one technician belong to multiple departments?

Yes. A technician can belong to several departments and receive combined access rights based on their department memberships.

Can I manage team-wide remote access settings?

Yes. Team Settings lets you apply workspace rules for devices, connections, and technician accounts, including security, session, and access policies.

Does Getscreen.me support SSO and Active Directory?

Yes. Getscreen.me supports SAML SSO and Active Directory integration to simplify authentication, user management, and access assignment for larger teams.

Can I track technician activity and remote sessions?

Yes. Audit logs and connection history help administrators review technician activity, device access, remote sessions, and important workspace events.

Can I try Team Settings before purchasing?

Yes. The 14-day Business Trial gives you access to all business features, including team management, roles, permissions, departments, and workspace settings.

Can I build my own support analytics from Getscreen.me data?

Yes. Getscreen.me supports analytics workflows through connection history and the HTTP API. Teams can export session data and use it in Google Sheets, Looker Studio, Power BI, or internal BI systems to analyze technician activity, session trends, popular devices, and broader support metrics.

Team Management for Remote Access

Core Tools for Managing Team Access

Add and Manage Technicians

Organize Technicians into Departments

Manage Access with Roles

Set Granular Access Rights

Team-wide Settings and Governance

Device-level Settings

Connection-level Settings

Technician Settings

Set Access by Device or Group

Device-Level Access

Group-Based Access

Comece Seu Teste Comercial Hoje

System Roles for Speed. Custom Roles for Precision

More Control with API and Self-Hosted

Connect Support Data to Your Analytics

Scale Team Access with Self-Hosted

How Teams Use Roles in Practice

Built for Real-World Support Teams

ForexVPS: Enhanced VPS Management for Traders

Gorelo: Making IT Service Management Easy

Milvus: Improving Remote IT Support in Brazil

Team Settings FAQ