Paid Limits and Options

Learn more about what is included in the paid plans and licenses you are paying for.

Limits

These are quantitative limits on the system’s core measurable entities. The cost of a subscription or license directly depends on the number of these limits.

Team

It consists of technicians and is measured by the number of user accounts that will have their own login and password to access the personal account.

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Permanent Access

Measured by the number of devices to which you can set up permanent access and connect at any time from your account.

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Quick Support

Measured by the number of one-time connections to any external devices via invitations sent by a technician.

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Options

These are additional options that unlock new possibilities for organizing comfortable remote work. They are provided in bundles included with subscription plans and licenses.

Connection Process

Device Management

Team Management

Branding

OEM-integrations

Concurrent Connections

Allows a technician to maintain open connections with multiple devices simultaneously, without any limit on the number of connections.

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Joint Connections

Allows a technician to connect to a device that is already being accessed by another technician.

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File Manager

Enables the exchange of batches of files, allowing multiple files and folders to be transferred at once.

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Support Mobile Devices

Allows a technician to connect to mobile devices running the Android operating system.

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Black Screen Mode

Allows a technician to disable the screen or separately disable the keyboard and mouse on the remote device during a connection.

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Video Recording

Allows saving video recordings of all connections.

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Reboot During Connection

Allows a technician to reboot a device with automatic reconnection.

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In-session Calls

Allows the technician and the remote device user to call each other during a connection session.

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Support RDP Protocol

Allows a technician to use the RDP protocol to log into systems when connecting to servers.

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Connection History

Allows viewing the connection history.

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In-session Unattended Access Request

Allows a technician to request permission from the remote device user to add the device for permanent access during a connection session.

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Wake-on-LAN

Allows a technician to wake up powered-off devices configured for permanent access using the Wake-on-LAN command.

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Public Link for Device

Allows a technician to assign a public link to a device from permanent access, enabling connections via the link.

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Customization of Public Link

Allows a technician to customize public links to devices.

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Share with Another Account

Allows a technician to share a device with any system account using a login.

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Proxy Settings for Agent

Allows a technician to predefine proxy settings for devices with permanent access.

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Access Rights System

Allows configuring access rights to device groups.

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Departments for Technicians

Allows grouping team technicians into departments.

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Audit Log

Allows viewing the system event log of all actions performed by all team technicians.

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Integrations with SAML/SSO

Allows setting up technician authorization through your own portal using Single Sign-On (SSO) technology.

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Import Technicians from Active Directory

Allows importing technician accounts from Active Directory.

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Title, icon and subdomain

Allows customizing system elements displayed on the remote device.

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Custom Domain for Links

Allows you to set your own domain for all connection links displayed on the remote device.

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HTTP API

Allows accessing the system’s API through HTTP API requests.

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