What's new?

You asked for it and we did. Now you can record your connection sessions and then view or download them in the history in your personal account.

What else is new:

• Temporary disabling mouse and keyboard controls when you connect
• Search and tabular view of the computers in the personal account
• File manager for Linux
• Support for vertical monitors
• Bug fixes

If you have any questions or suggestions,
write us a chat or e-mail info@getscreen.me

Merry Christmas and Happy New Year!
Love, Getscreen.me team

• Added a new type of connection using WebSocket, for cases when the connection via WebRTC is impossible.
• Added proxy settings for Windows agent version
• Added a Linux version for Remote Support agent
• Added a new file manager in the connection window, with the ability to download files using Drag&Drop
• Enabled automatic keyboard synchronization when connected to different partner locations
• Adapted the connection window to the Vivaldi browser on Linux

If you have any questions or suggestions,
write us a chat or e-mail info@getscreen.me

A lot of time has passed since the last news and it's time to tell you what's new with us:

About connection:

• Keyboard synchronization - is an indispensable thing when connecting to computers with different operating systems or locale settings.
• Pin and automatically hiding the control panel
• Sending a password from the clipboard on the account login screen
• Improved buffer-exchange synchronization when using different operating systems
• Fixes on keyboard typing when connected to Linux

About dashboard:

• Automatic login/logout for accounts on Windows agents when you start and finish connection
• Accelerated generation and delivery of branded agents for MacOS and Windows

About agent:

• Public version of MSI-installer of agents for Windows
• Support for Ubuntu 16.04 for Linux agent

About integration:

• Published a public help for the HTTP API
• We have finished developing a plugin for LiveChat. It is moderated in their catalog.
• We published the plugin for Jira Service Desk on the official marketplace.

If you have any questions or suggestions,
write us a chat or e-mail info@getscreen.me

Following remote support, we have published a section to integrate our solution into other platforms

The first platform to be integrated is Telegram. With the help of a special bot you can:

• Manage computers directly from the messenger
• Create deferred connections and send invitations to customers
• Download files from computers

And for standalone integrations, an HTTP API with a detailed description of methods is already available.

Developers are planning to add integration with other HelpDesk platforms in the near future.

You will find more information in the new section in your dashboard.

If you have any questions or suggestions,
write us a chat or e-mail info@getscreen.me

We haven't been heard in a long time, and we have prepared a lot of new things for you:

• We want to thank you for your support at Product Hunt - it was cool
• We released the promised Turbovisor, now it is called "Remote Support". We are now working on integrating into popular CRM and HelpDesk systems
• We have published a separate Android application to enter your personal account on Google Play
• Added system information about the computer. On the connection page and in the list of agents
• Bug fixes

If you have any questions or suggestions,
write us a chat or e-mail info@getscreen.me

We work really hard to improve our service. We really need your help and feedback.

Several hours ago we published on Product Hunt, an online platform for promoting Internet projects. This is an opportunity for our team to reach new heights of product development and customer service.

We truly appreciate your positive feedback and hope for your support

With Love, Getscreen.me Team

We haven't been heard in a long time, so meet and try out the new functionality we've been working on all along:

• New documentation section
• The first version of agent branding
• Permanent links for connection integration
• Saving a screenshot of a remote computer
• Minor bug fixing

If you have any questions or suggestions,
write us a chat or e-mail info@getscreen.me

• Calls in Windows version
• Chats and sound in Linux version
• Explainer video about our service

If you have any questions or suggestions,
write us a chat or e-mail info@getscreen.me

• First version of agent for Linux platform
• Translations for Agent into 5 languages
• Improved buffer-exchange operation on connection
• Automatic Video Scaling
• Grouping agents by custom field in a dashboard
• Fix errors

If you have any questions or suggestions,
write us a chat or e-mail info@getscreen.me

• Added the download of agent linked to the your account.
• Improved work with the clipboard using hotkeys.
• Added confirmations at the close of the active session.
• Added additional hotkeys in the mobile version of the visor.
• Translations into French, Portuguese and Spanish.
• Fixed errors.

If you have any questions or suggestions,
write us a chat or e-mail info@getscreen.me

We’re upgrading on April 10, 2020. That means we’re going to integrate paid plans for commercial use. Our free version isn’t going anywhere: all functions remain, but with some restrictions. Visit our designated page to learn about the rate plans.

Why Now?

The paid plans are caused by a higher demand and, consequently, increasing loads on our infrastructure: servers, developers, support teams. With limited resources, we can no longer serve new customers for free.

All earnings are going to be used for further development and integration of your suggestions. And most of all, we’re maintaining our service in these hard times when people all over the world who are under home quarantine need remote access even more.

We’re committed to keeping our work always at the high level.

What to Do?

If your operations exceed the limits of our free plan, you could upgrade in advance to avoid any disruptions when these restrictions take force.

You won’t lose your linked agents that exceed the limits of your plan. They will remain linked to your account but won’t be available for connection.

Regards, Getscreen.me team

• Installation and permanent access for agents on macOS
• Automatically update the list of agents in your account
• Sorting and grouping agents
• Active agent development for Linux
• Sound on a demo server
• Fix errors in the Visor

If you have any questions or suggestions,
write us a chat or e-mail info@getscreen.me

• Updated landing page describing all the benefits of our solution
• Study tour in your account for new users
• Sharing agents in your account
• Hotkeys to work with buffers in the visor
• Configure control for agents running without Administrator permissions
• Minor fixes

If you have any questions or suggestions,
write us a chat or e-mail info@getscreen.me

• Agent version in title
• Hotkeys for agents on macOS
• Chats for agents on macOS
• Download files from FireFox
• Demo agents for new accounts
• Minor fixes

If you have any questions or suggestions,
write us a chat or e-mail info@getscreen.me

• Mobile and tablet versions are even more convenient
• User authorization to save the session in your account
• Agent hotkey list on macOS
• Choosing a position for the chat window
• Translations into Russian
• Minor fixes

If you have any questions or suggestions,
write us a chat or e-mail info@getscreen.me

During an active session, you can write a text message to the participant in the session. To open a chat from a visor you need to use the button in the control panel. Chat is opened from the agent by command from the context menu in the tray.

If you have any questions or suggestions,
write us a chat or e-mail info@getscreen.me

Registration is available at https://getscreen.me/registration/.

After registration you will be available:

• The history of all your connections (incoming and outgoing)
• Managing agents via a permanent link from your personal account
• TurboVisor for professional technical support (coming soon)
• Branding agents for corporate use (coming soon)