What’s new?

At the request of our customers, we strengthen the service security with each update:

• Added integration with Google Authenticator
• Added the ability to disable device preview in a personal dashboard
• Fixed Telegram notifications

Other new features:

• We continue our work on the Android version
• Added a timer for a one-time connection link
• Added history and file manager to the device card
• Fixed file uploading
• Added German language
• Bug fixes

Now you can organize all your employees into a team and assign them separate accounts with the roles of technician or administrator. Invite new or already registered users via email.

What else is new:

• Beta version of Android device control
• New computer card in the personal dashboard
• Tabular view in the mobile version
• Bug fixes

With text auto recognition and translation, you can serve foreign customers even faster! You no more need to copy and retype the text in a separate tab with Google Translate.

Other new features:

• File download via the context menu
• Setting up connection auto recording
• Installation and autostartup on Linux
• New resource section with tutorials
• Completed Portuguese translation
• Modified the connection accounting algorithm in Quick Support
• Fixed file transfers
• Bug fixes

With the extension, you can create invitations without leaving the page with the client.

We've implemented automatic filling of the name and inserting an invitation for popular platforms. Support for 12 platforms is currently available:

• Tawk.to;
• Zendesk;
• Omnidesk;
• Okdesk;
• ServiceNow;
• Chatra;
• Jivo;
• Smartsupp;
• Pure Chat;
• Tidio Chat;
• Formilla;
• HelpCrunch.

Also from the new:

• Pages for offline agents.
• A one-time link to connect in your personal dashboard
• Page for simultaneous connections
• Beta version of joint access
• Two-Factor Authorization via Telegram
• Easy monitor switching
• Bug fixes

• Branding for Linux agents
• Managing quick actions
• Fixing mouse control issues
• Code connection public page
• Fundraising page
• Platform status page

We opened up a registration on our website just a year ago. And for that short time, we’ve got our first 10,000 users. We consider this to be the most accurate metric of the high demand for new solutions of remote access in the established market.

We love our users very much. Now, we say thanks to everyone who sent us emails and messages, who rated us and voted for us on ProductHunt and Capterra.

We’ll go on delivering unique features and high-quality service to you.

PS: If you want to congratulate us, please give us a review on Capterra.

Love, Getscreen.me Team

• Published LiveChat plugin
• Added a connection type switch from WebRTC to WebSocket and vice versa
• Improved keyboard performance for mac2mac connections
• Made it easier to link an agent to an account
• Added a method to HTTP API to get the connection history
• Fixed errors

If you’ve got any questions or suggestions,
please send us a message to our chat or at info@getscreen.me

You asked, and we did it. You can now record your connection sessions and then view or download them in the history from your dashboard.

And more:

• Temporary disabling mouse and keyboard controls during a connection
• Search and table view of desktops from your dashboard
• File manager for Linux
• Vertical monitors support
• Fixed errors

If you’ve got any questions or suggestions,
please send us a message to our chat or at info@getscreen.me

Merry Christmas and Happy New Year!
Love, Getscreen.me Team

• Added a new WebSocket connection type, for cases when a WebRTC connection is unavailable
• Added proxy settings for agents on Windows
• Added the Linux version of a remote support agent
• Added the file manager in the connection window, with a drag-and-drop feature
• Enabled automated keyboard sync when connecting to a desktop with different locales
• Adapted the connection window for Vivaldi on Linux

If you’ve got any questions or suggestions,
please send us a message to our chat or at info@getscreen.me

It’s been a while since you last heard from us, and it’s time to tell you what’s new with us:

About the connection:

• Keyboard sync, an essential tool during a connection to a desktop when its operating system or locale settings differ from yours
• Pinning and automatic hiding of control panel
• Sending a password from the clipboard on the account sign-in screen
• Improved clipboard sync when using different operating systems
• Fixed issues when typing while connected to Linux

About the dashboard:

• Automated sign-in/log-out when starting and ending a connection for all accounts on Windows agents
• Faster generation and loading of branded agents for macOS and Windows

About the agent:

• Public version of MSI for agents on Windows
• Ubuntu 16.04 support for agents on Linux

About integrations:

• Published HTTP API documentation
• Developed LiveChat plugin (pending approval in LiveChat)
• Published Jira ServiceDesk plugin on the official marketplace

If you’ve got any questions or suggestions,
please send us a message to our chat or at info@getscreen.me

Following the remote support, we’ve published a section for integration of our solution into other platforms.

The first platform to be integrated is Telegram. With a special bot, you can:

• Manage desktops directly from the messaging app
• Create deferred connections and send invites to clients
• Download files from desktops

And HTTP API with a detailed description of methods is already available for standalone integrations.

We’re planning to add ready-made integrations into other HelpDesk platforms in the near future.

You will find more information in the new section of your dashboard.

If you’ve got any questions or suggestions,
please send us a message to our chat or at info@getscreen.me

It’s been a while since you last heard from us, and there are a lot of new things for you:

• We’d like to thank you for your support on Product Hunt, that was awesome
• As promised, we’ve rolled out TurboVisor, and now it’s called Remote Support. Now we’re working on integrations into popular CRM and HelpDesk systems
• We’ve brought out a dedicated Android app on Google Play for logging in to your dashboard
• We’ve added system information during a connection and in the agents list
• Fixed errors

If you’ve got any questions or suggestions,
please send us a message to our chat or at info@getscreen.me

We work really hard to improve our service. We really need your help and feedback.

Several hours ago, we published on Product Hunt, an online platform for promoting web projects. This is an opportunity for our team to reach new heights of product development and customer service.

We truly appreciate your positive feedback and hope for your support.

Love, Getscreen.me Team

It’s been a while since you last heard from us, so meet and try our new functions we have been working on all this time:

• New documents section
• First version of agents branding
• Permalinks for connections integration
• Taking screenshots from a remote desktop
• Minor bugs fixed

If you’ve got any questions or suggestions,
please send us a message to our chat or at info@getscreen.me

• Calls for Windows
• Chats and audio transfer for Linux
• Video explainer about our service

If you’ve got any questions or suggestions,
please send us a message to our chat or at info@getscreen.me

• First agent version for Linux
• Agent in 5 languages
• Improved work with clipboard during connection
• Video auto scaling
• Agents sorting by custom field on the dashboard
• Fixed errors

If you’ve got any questions or suggestions,
please send us a message to our chat or at info@getscreen.me

• Linked agents now downloaded right from your dashboard
• Improved clipboard transfer using shortcuts
• Required confirmation when current session is about to be terminated
• More shortcuts in mobile version
• Spanish, Portuguese, and French now available
• Fixed errors

If you’ve got any questions or suggestions,
please send us a message to our chat or at info@getscreen.me

We’re upgrading on April 10, 2020. That means we’re going to integrate paid plans for commercial use. Our free version isn’t going anywhere: all features remain, but with some restrictions. Visit our designated page to learn more about the rate plans.

Why now?

The paid plans are caused by a higher demand and, consequently, increasing loads on our infrastructure: servers, developers, and support teams. With limited resources, we can no longer serve new customers for free.

All earnings are going to be used for further development and integration of your suggestions. And most of all, we’re maintaining our service in these hard times when people all over the world who are under home quarantine need remote access even more.

We’re committed to keeping our work always at the high level.

What to do?

If your operations exceed the limits of our free plan, you could upgrade in advance to avoid any disruptions when these restrictions take force.

You won’t lose your linked agents that exceed the limits of your plan. They will remain linked to your account, but won’t be available for connection.

Best regards, Getscreen.me Team

• Installation and continuous access for agents on macOS
• Auto update of an agents list on the dashboard
• Sorting and grouping of agents
• Active development of the version for Linux
• Audio on our demo stand
• Fixed errors

If you’ve got any questions or suggestions,
please send us a message to our chat or at info@getscreen.me

• Updated home page with description of our solution
• Knowledge tour for new users from the dashboard
• Delegation from the dashboard
• Clipboard hotkeys
• Configurable control for agents running without administrator access
• Fixed errors

If you’ve got any questions or suggestions,
please send us a message to our chat or at info@getscreen.me

• Agent version displayed on header
• Shortcuts for agents on macOS
• Chats for agents on macOS
• Download files from Firefox
• Demo agents for new users
• Fixed errors

If you’ve got any questions or suggestions,
please send us a message to our chat or at info@getscreen.me

• More convenient version for mobile devices and tablets
• User authorization to save the session on the dashboard
• Hotkeys when connecting to macOS
• Choosing a chat window position
• Russian translation
• Fixed errors

If you’ve got any questions or suggestions,
please send us a message to our chat or at info@getscreen.me

During an active connection, you can send a text message to a participant. To open the chat from a connection, use the designated button on the control panel. On the agent side, the chat is opened by a command from the context menu in the tray.

If you’ve got any questions or suggestions,
please send us a message to our chat or at info@getscreen.me

You can sign up on https://getscreen.me/registration/.

After you sign up, you’ll get access to:

• Your connection history (incoming and outgoing connections)
• Agent management with a permalink on your dashboard
• TurboVisor for professional support (soon)
• Branded agents for corporate use (soon)