Connection

You can connect to a remote desktop in web without installing an additional client software.

Click on the link to test connection with our demo desktop.

Your browser must support WebRTC and WebSocket. Compatible with:

  • Google Chrome (v23 and later)
  • Mozilla Firefox (v22 and later)
  • Opera (v18 and later)
  • Edge (v15 and later)
  • Safari (v11 and later)

Types of Connection

One-time access

Connect via a one-time link generated by the agent on a remote desktop. See Quick Access for more details.

Continuous access from your account

Connect to desktops authorized by your account. See Continuous Access.

Access by invitation

Connect to other people’s desktops. You must enter the password given to you by the owner of continuous access to the desktop. See How to Share Access for more details.

Establishing Connection

Clicking on the connection link will open a browser window. The process of connection to the remote desktop will automatically start.

The connection process consists of three stages:

  1. Opening a WebSocket connection to the server
  2. Opening a WebRTC connection to a remote desktop
  3. Receiving video from a remote desktop

Status of the connection progress is displayed in the start window:

Managing a Remote Desktop

In addition to the standard mouse and keyboard, a complete set of features for managing a remote desktop is available. You can find them on a special control panel:

This panel can be collapsed/exploded and attached to any window edge:

Monitor Selection

If several monitors are connected to the remote desktop, you can choose the one you want on the control panel:

Sign In

After signing in, the current session will be linked to your account. Session data will be saved in the history in your account. See History for more details. You are signed in automatically when you connect through your account.

After signing in, all privileges and limits of your rate plan will be applied to the connection.

Audio

Enable/disable audio from your remote desktop:

Audio is muted by default. This is due to browser security requirements that limit unintentional audio playback.

Audio managing option may be limited due to the settings of the remote desktop. See Sound capture for more details. In this case, the button will be blocked with the corresponding prompt:

The feature is available only when connected to Windows and macOS desktops. See Audio transfer for more details. In Linux version, audio is under development and will be available soon.

Calls

Calls make communication with an operator of your remote desktop much quicker:

Outgoing and incoming calls are available:

Call options may be limited due to the settings of the remote desktop. See Calls for more details. In this case, the button will be blocked with the corresponding prompt:

The feature is available only when connected to Windows desktops. In macOS and Linux versions, audio is under development and will be available soon.

Chats

Chats are used for the exchange of text information (messages, links, codes) with the operator of the remote desktop:

Administrator access

Use a query command for administrator access to expand access rights to an agent running on a remote desktop:

You must have administrator credentials. The operator of the remote desktop must confirm the upgrade request.

The feature is available only when connected to Windows desktops.

Clipboard

Clipboards operate with text information.

To automatically sync your clipboard while working with texts, use keyboard shortcuts (for Windows):

  • CTRL+C for copy
  • CTRL+V for paste

Use the commands in the control panel to manually manage clipboard on your device and remote desktop:

File sharing

To exchange files between your device and remote desktop, use the following commands:

The size of transferred files is limited by your rate plan. There are no other restrictions.

Shortcuts

A set of hotkey combinations is available for a quick access to important services and applications of the remote desktop.

The list of commands may vary in different operating systems.

Show/hide mouse cursor

You can show or hide mouse cursor on a remote desktop.

The feature is available only when connected to Windows desktops.

Scaling and full-screen mode

The size of the video from a remote desktop automatically adjusts to the size of the browser window.

Use full-screen mode to hide the standard controls of the browser window:

View mode

Desktop managing may be limited due to the view mode on the remote desktop. See Mouse and Keyboard Control for more details. The control features in this mode will be unavailable:

Accessing via Mobile Devices

You can use the mobile version to connect to your remote desktops:

The control panel in the mobile version has a simplified appearance and is constantly pinned to the upper or left edge of the screen.

Special gestures are available to use mouse on touch screens:

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