Agent: How Does it Work?
An agent is a small piece of software which does not require an installation. It broadcasts video from a remote desktop and is managed by a remote operator.
You can download the agent from the Download Agent page or your personal account after signing up.
The software is available for the following operating systems:
- Windows 7 and later
- Windows Server (2008 and later)
- macOs (v10.12 and later)
- Linux (all versions)
Software distribution files are checked for any malware by VirusTotal. A link to the report is provided on the Download page.
For a short-term connection to a desktop follow the link on the first tab:
The link is for one-time use! A new link will be generated after each connection.
If you need to deny access through the current link, click on “Generate new link” in the menu:
Use QR-code and “Send on...” buttons to quickly copy and share links with the second participant.
Such connection should be used when you provide short-term access to your desktop.
Installation is required when you need continuous access to a desktop.
Version for Windows
Click on “Install” button on the bottom right:
If the installation button is locked, restart the agent with administrator rights
It will be installed here: C:\\Program Files\Getscreen.me
After installation, the agent will be used as a service. The following functions will become available:
- Automatic startup after you turn your desktop on
- Managing the system while disabled
- Switching system users
Version for macOS
The first time you run the agent program, you may run into the issue of insufficient rights.
Therefore, in order to work correctly in macOS, the program must be granted screen recording and computer control rights.
To do this, go to System Preferences and select Security and Privacy.
Go to the Privacy tab, select Screen Recording and check the box next to Getscreen.me
Then go to Accessibility and do the same thing.
For permanent access, enable the Autorun option in the settings of the running agent program, or select "Install daemon..." in the pop-up menu and confirm your decision with the password.
In both cases, you should get an installation message.
The agent program will now start automatically with the OS.
If you had autorun enabled when uninstalling the program, you may encounter a message that the program cannot be uninstalled.
To avoid this issue, before uninstalling, either disable the autorun option in the agent program settings, or select "Uninstall daemon..." from the pop-up menu.
After that, you may quit the program and delete it from your computer.
Version for Linux
There are three installation options for Linux platforms:
Installation/uninstallation for Ubuntu/Debian:
sudo dpkg -i getscreen.me.deb
sudo dpkg -r getscreen.me
Installation/uninstallation for Red Hat/Fedora/SUSE Package:
sudo yum install getscreen.me.rpm
sudo yum remove getscreen.me.x86_64
Installing/uninstalling the binary package
Binary package must be enabled for use as a program:
The first time you start it, you will be notified that the app will access your smartphone screen, including any information reflected on it. Press Start now to continue.
Grant additional rights to the app to gain full access to your phone.
Go to Installed Services:
Select Getscreen.me Agent:
Set the upper slider to On:
After access has been granted, return to the application.
Be sure to share access only with trusted persons, as the app gains full access to your smartphone and all the information stored on it, including messengers, media files and banking applications.
If for some reason the application says that there are no rights, but the slider is in On mode, then re-enable it.
To get continuous access to the desktop, the agent must be linked to your account. Quick signing up will be required.
After signing up, enter your login on the second tab and click Login:
After logging in, your desktop will be linked to your account.
You can connect to this desktop from your account at any time (see Personal Account section):
To deny continuous access and unlink a desktop from the account, click “Log out” in the additional menu:
After you access the desktop, the content of the first tab will change to the current connection indicator:
The session duration and source location are displayed here.
The following commands applicable to an open session are also available here:
- open chat with the remote operator
- turn microphone on/off
- call the remote operator
- stop current session
Green color of the agent icon on the tray area and system notifications indicates active connection status:
To send text information (such as links and codes) to a remote operator, use the chat:
When you receive incoming messages, the chat window will automatically expand.
Links in the messages are recognized and automatically highlighted.
Use voice calls for more efficient communication with the remote operator:
The window will open automatically when you receive an incoming call:
You can enable/disable audio transmission during an active connection:
Version for macOS
To capture and transmit audio on MacOS, you must have a LoopBack output device. Popular solutions:
The «Sessions» tab displays a list of all connections to the agent. The list is sorted by date:
The following data is displayed for each session:
- Connection date
- IP address
- City and country
A small set of settings will help you manage your agent.
The public name of the desktop which uses the agent. The remote operator will see it. The name will also appear in the list of desktops and the session log of your account.
The following languages are available:
You can change the language without restarting the agent.
Open at startup
The agent is automatically started after you turn your desktop on. This is necessary when you need access to the desktop after restart of the system.
The setting is available only after installing the agent.
Setup without Administrator rights
The setting allows the users to manage the agent without administrator permission (changing of the current settings included).
For Windows only
This feature is used by advanced users who manage corporate networks.
Mouse and Keyboard Control
Clear this setting when you need only a screen sharing without managing feature.
Allow/deny short-term connection to the desktop.
If connections via one-time links are unacceptable for your desktop due to confidentiality or other reasons, this feature can be disabled. If this setting is disabled, you will be able to connect to a desktop from your account only.
Enable/disable audio transmission from a remote desktop during a session.
To learn how to manage audio transmission on macOS, see Audio transfer
Allow/deny calls from a desktop during an active session.
For Windows only
You can use voice calls for fast communication with a remote operator. See Calls.
Allow Black Screen
Enable/Disable dimming the screen on the remote computer while connected.
Currently, the function is available only for Windows 10 (version 2004 and higher) and for agents version 2.6.9 and higher.