Agent: How Does it Work?

An agent is a small piece of software which does not require an installation. It broadcasts video from a remote desktop and is managed by a remote operator.

You can download the agent from the Download Agent page or your personal account after signing up.

The software is available for the following operating systems:

  • Windows (Windows 7 and later)
  • Windows Server (2012 and later)
  • macOs (v10.12 and later)
  • Linux (all versions)

Software distribution files are checked for any malware by VirusTotal. A link to the report is provided on the Download page.

Quick Access

For a short-term connection to a desktop follow the link on the first tab:

The link is for one-time use! A new link will be generated for new connection.

If you need to deny access through the current link, click on “Generate new link” in the menu:

Use QR-code and “Send on...” buttons to quickly copy and share links with the second participant.

Such connection should be used when you provide short-term access to your desktop.


Installation is required when you need continuous access to a desktop.

Version for Windows

Click on “Install” button on the bottom right:

It will be installed here: C:\\Program Files\

After installation, the agent will be used as a service. The following functions will become available:

  • Automatic startup after you turn your desktop on
  • Managing the system while disabled
  • Switching system users

Version for macOS

Start the agent and select “Autorun” in the settings. The system will offer to complete the installation.

Version for Linux

There are three installation options for Linux platforms:

Installation/uninstallation for Ubuntu/Debian:

sudo dpkg -i
sudo dpkg -r

Installation/uninstallation for Red Hat/Fedora/SUSE Package:

sudo yum install
sudo yum remove

Installation/uninstallation for Binary package:

Binary package must be enabled for use as a program:

chmod +x

Continuous Access

To get continuous access to the desktop, the agent must be linked to your account. Quick signing up will be required.

After signing up, enter your e-mail and password on the second tab, then click on “Login” button:

After logging in, your desktop will be linked to your account.

You can connect to this desktop from your account at any time (see Personal Account section):

To deny continuous access and unlink a desktop from the account, click on “Log out” in the additional menu:


After you access the desktop, the content of the first tab will change to the current connection indicator:

The session duration and source location are displayed here.

The following commands applicable to an open session are also available here:

  • open chat with the remote operator
  • turn microphone on/off
  • call the remote operator
  • stop current session

Green color of the agent icon on the tray area and system notifications indicates active connection status:


To send text information (such as links and codes) to a remote operator, use the chat:

When you receive incoming messages, the chat window will automatically expand.

Links in the messages are recognized and automatically highlighted.


Use voice calls for more efficient communication with the remote operator:

The window will open automatically when you receive an incoming call:

Audio transfer

You can mute/disable audio transmission during an active connection:

Version for macOS

To capture and transmit audio on MacOS, you must have a LoopBack output device. Popular solutions:

Connection History

The «Sessions» tab displays a list of all connections to the agent. The list is sorted by date:

The following data is displayed for each session:

  • Connection date
  • Duration
  • Source:
    • IP address
    • City and country


A small set of settings will help you manage your agent.


Desktop name

The public name of the desktop which uses the agent. The remote operator will see it. The name will also appear in the list of desktops and the session log of your account.

Interface language

Five languages are available:

  • English
  • Russian
  • Spanish
  • French
  • Portuguese

You can change the language without restarting the agent.

Open at startup

The agent is automatically started after you turn your desktop on. This is necessary when you need access to the desktop after restart of the system.

The setting is available only after installing the agent.

Managing the agent without administrator permission

The setting allows the users to manage the agent without administrator permission (changing of the current settings included).

For Windows only

This feature is used by advanced users who manage corporate networks.


Mouse and Keyboard Control

Clear this setting when you need only a screen sharing without managing feature.

Quick Access

Allow/deny short-term connection to the desktop.

If connections via one-time links are unacceptable for your desktop due to confidentiality or other reasons, this feature can be disabled. If this setting is disabled, you will be able to connect to a desktop from your account only.

Sound capture

Enable/disable audio transmission from a remote desktop during a session.

To learn how to manage audio transmission on macOS, see Audio transfer


Allow/deny calls from a desktop during an active session.

For Windows only

You can use voice calls for fast communication with a remote operator. See Calls.